From the Campus Technology report: "Campus IT is a disjointed effort at most campuses. For example, in more than four out of five colleges and universities, IT professionals report that they do not regularly develop joint plans with academic departments for IT initiatives. These are some of the results that came out of a survey of 152 higher ed IT people in June by MeriTalk, a government-focused Web site."
And: "Nearly six out of 10 don't survey academic or research staff on IT needs; and more than six out of 10 lack a catalog of IT services. Perhaps that's why 57 percent of end users view IT as the 'fix it' folks and just 22 percent say IT is considered a 'trusted ally.'"
The survey itself can be downloaded from this website.