Using methods familiar to designers as an approach to problem solving in organizations is not a particularly new development, but now higher education may be looking at it as a way to reform how education is delivered.
A good paragraph:
"Among the many memorable quotes from “The Deep Dive” is David Kelley’s remark that “Everything we create has to go through a design process.” Does that apply to the work of the higher education enterprise? It must. Everything colleges and universities do is a product of design, be it the curriculum, the campus, or all the programming that supports the institution—and the library. Higher education is better known for irrational processes for identifying problems and developing solutions, and that leads to poor design resulting in dysfunctional systems. In 1972 Cohen, March, and Olsen authored an article that described higher education as an “organized anarchy” in which decision making operated much like a garbage can into which multiple and unrelated solutions are dropped in hope of being connected to an existing problem. While not every institution is an organized anarchy, too many lack a systematic, IDEO-like approach to advancing the institution. In a previous essay, I attempted to bring attention to benefits that might accrue from colleges and universities adopting design thinking to tackle problems for which there are no easy solutions. It went mostly unnoticed. Given the many “wicked problems” confronting colleges and universities, higher education could use a new approach."